#1

A screen pop on the basis of account DID.

#2

Setting a contact to be the default pop or to pop on the

basis of Time of Day.

#3

A Time of Day based screen pop.

#4

The message template can be changed on the fly and

the administrator can customize the templates.

#5

If the preset caller ID of a doctor calling in for

messages is detected, his message page can pop instead of

the account page.

#6

When a doctor needs to contact a patient directly, he

can call into the system and call out again, and the caller

ID that is shown is the caller ID of his

OFFICE....regardless of where he is calling from or time of

day.

#7

All messages can be read at once and checked off one

by one as "read" or "not read".

#8

On call schedules can be uploaded weeks or months in

advance but if needed can be changed on the fly.

 #9

The doctors who are on call are visible at a glance - no

scrolling, paging, or searching - and 1 click dial patch.

#10

Scheduling a callback for minutes or hours - notice

how MIN and HOURS appears on the top left in red with

yellow highlight . ANY agent anywhere can access

and process a pending callback by clicking there.

#11

An agent clicks on MIN and the list of pending

callbacks appears along with timer countdown status.

 #12

The callback comes back to the agent and he can

reschedule as many times as he wants - each time

dispositioning the message .... notice the disposition drop

down. 

#13

Once the message has been delivered notice that the

message contains the disposition history, the contact

history and the agent name.

#14

Messages can be searched by read/not read/all, by

template, by account.

#15

When the agent clicks save, the message is saved as a

paper message, and it goes out to all of the contact's email

addresses, faxes, pagers, and SMS's (cell fones)

automatically; however, even the faxes, pages, and SMS

messages begin life as an email.  If a fax machine is off, or

out of paper, the error comes back as an email. 

Retransmission is as easy as clicking "send again".

#16

Appointment taking .... the client's office and your

agents are looking at the same web screen which is

updated in real time.

#17

Order entry ... the client may have a web based order entry

system or you can create one for him.

#18

One click transfer to voicemail...the softfone shown is

Twinkle but any SIP softfone can be used for example,

Eyebeam and Zoiper are very popular.  The desktop shown

is Fedora 11, KDE 4.2, rock solid, and very attractive.  No

viruses, no anti-virus, no spyware, no anti-spyware.

#19

Search voice logger.

#20

Administrator can barge, coach, steal, and spy a call even

remotely via web.

#21

Easy IVR setup.

#22

Easy Queue (ACD, automatic call distribution) setup.

#23

Performance statistics and wallboard.

http://demo.loway.ch/queuemetrics-livedemo

login demo, pw demo